Basing marketing strategies on
relationships with doctors won’t suffice anymore. Sea changes in the
pharmaceutical industry are prompting a total rewrite of the marketing
playbook.
One doesn’t need a thermometer
to take the temperature of contemporary rhetoric against the pharmaceutical
industry. The white-hot title of author and physician Ben Goldacre’s 2012 book Bad
Pharma: How Medicine Is Broken, and How We Can Fix It says it all.
Bristling with outrageous examples of slanted or suppressed research and
corrupt marketing and sales tactics, Goldacre’s book paints a picture of a hopelessly
wayward medical industry awash in dirty money.
“He shines a light on the more
negative aspects of the industry, which do exist,” says Marcel Corstjens, The
Unilever Chaired Professor of Marketing at INSEAD. “Some marketing and sales
practices are unethical; some research is misused.” But the animus expressed
toward Big Pharma these days is at an unfair level, Corstjens suggests. “No
industry is snow-white. There are issues in the food industry, around obesity,
in the tobacco industry, and in the financial services industry with the global
economic crisis…The world would have been a worse place without big pharma.”