Pharmaceutical Field | Laura Scarlett
E-learning is gaining ground across the UK as a preferred method for
training and ongoing performance support, but is it being embraced within the
pharmaceutical sector? Information Transfer’s Laura Scarlett looks at trends
within the industry and what it might mean for the delivery of training and
information in the future.
Chances are, considering the
intense regulation of the pharmaceutical industry, the precise nature of its
products and the pace of research, you will regularly complete training and
assessments on a variety of subjects.
Increasingly, in the UK and
worldwide, organisations are using e-learning techniques and technologies to
train and assess staff. By e-learning, I mean the use of any technology across
the learning process, most obviously for delivery of content, but also
encompassing tests and ongoing assessment, and management of learning content
(so that it can, for instance, be easily updated). A recent survey by the
Chartered Institute of Personnel and Development found that 60% of
organisations have increased their use of e-learning in the past two years and
many expect this trend to continue.
“New technologies, increased
connectivity, and growing computer literacy amongst the workforce have helped
to drive the trend,” said Dr Rachel Meller, a partner at Information Transfer,
one of the UK’s leading training and communication consultancies and
specialists in pharmaceutical product training. Rachel and her team have been
producing computer-based training and assessments for the pharmaceutical
industry since the mid-1980s.
“Product and brand managers
have a whole new set of tools at their disposal for supporting the product
sales team, and we have certainly seen a steady rise in interest for e-learning
training materials,” she added.
But, of course, access to new
tools and an available new channel do not mean e-learning is necessarily
appropriate. We asked a selection of learning and development managers and
sales representatives about how they use e-learning, when it is (most)
effective and what changes they anticipate within the industry.